engagement, fans / loyalty, Starbucks, strategy, youtube

@Starbucks – what if you defended your employee? #starbucksrant

A tweet from @JGoldsborough caught my eye:  a new video is hitting Youtube "The Starbucks Rant Song" by Starbucks employee, ex-employee, Chris Sizle.    This isn't the first rant that I've heard from a Starbucks employee [blog post 'To all you silly, sad caffeine addicts"], which was posted on Starbucks' Facebook page in 2009 and later removed… Continue reading @Starbucks – what if you defended your employee? #starbucksrant

social networks, Starbucks, twitter

Mobile payment at Starbucks starting WEDNESDAY

Mobile payments have emerged! Details. As a side note - I tweeted Starbucks about their announcement "pay with your phone nationwide". God loves Starbucks social media efforts but I often catch them tweeting like the world lives in America.

Blogging, Facebook, retail 2.0, social networks, Starbucks

“To all you silly, sad caffeine addicts” –Starbucks employees pollute FB fan pages

Wow.  There is an incredible rant by Veronica, a current Starbucks employee, on the Facebook "Fan" discussion board.  To all of you silly, sad caffeine addicts who line up like lemmings for your overpriced lattes every morning: there are some things you should know. 1. We are not your friends. We are usually not your… Continue reading “To all you silly, sad caffeine addicts” –Starbucks employees pollute FB fan pages

Facebook, social networks

Still ignored: Starbucks FB discussion board

I'm finding this Facebook  "disappointed by Starbucks" discussion thread very interesting.  I wrote about this earlier - how with over 1MM facebook fans, Starbucks should consider some moderation of its discussion pages.  Hmm.. I would be interested in raising this issue up the chain. . Its clear there is a lot of passion about Starbucks… Continue reading Still ignored: Starbucks FB discussion board

Blogging, Innovation, social networks, web 2.0

1, 433, 939 starbucks fans but no corporate voice – go wild

Welcome to the Starbucks Facebook Fan discussion page - go wild.  First of all - I'm fan of Starbucks.  I joined the "Starbucks Fan" facebook site because I should own shares for how much I've dropped in lattes, americanos and blueberry scones.   And whereas I do try to prefer the local yokal, small biz, organic fresh… Continue reading 1, 433, 939 starbucks fans but no corporate voice – go wild