engagement, fans / loyalty, Starbucks, strategy, youtube

@Starbucks – what if you defended your employee? #starbucksrant

A tweet from @JGoldsborough caught my eye:  a new video is hitting Youtube "The Starbucks Rant Song" by Starbucks employee, ex-employee, Chris Sizle.    This isn't the first rant that I've heard from a Starbucks employee [blog post 'To all you silly, sad caffeine addicts"], which was posted on Starbucks' Facebook page in 2009 and later removed… Continue reading @Starbucks – what if you defended your employee? #starbucksrant

social networks, Starbucks, twitter

Mobile payment at Starbucks starting WEDNESDAY

Mobile payments have emerged! Details. As a side note - I tweeted Starbucks about their announcement "pay with your phone nationwide". God loves Starbucks social media efforts but I often catch them tweeting like the world lives in America.

Blogging, Facebook, retail 2.0, social networks, Starbucks

“To all you silly, sad caffeine addicts” –Starbucks employees pollute FB fan pages

Wow.  There is an incredible rant by Veronica, a current Starbucks employee, on the Facebook "Fan" discussion board.  To all of you silly, sad caffeine addicts who line up like lemmings for your overpriced lattes every morning: there are some things you should know. 1. We are not your friends. We are usually not your… Continue reading “To all you silly, sad caffeine addicts” –Starbucks employees pollute FB fan pages