Blogging, Facebook, retail 2.0, social networks, Starbucks

“To all you silly, sad caffeine addicts” –Starbucks employees pollute FB fan pages

Wow.  There is an incredible rant by Veronica, a current Starbucks employee, on the Facebook "Fan" discussion board.  To all of you silly, sad caffeine addicts who line up like lemmings for your overpriced lattes every morning: there are some things you should know. 1. We are not your friends. We are usually not your… Continue reading “To all you silly, sad caffeine addicts” –Starbucks employees pollute FB fan pages

retail 2.0, twitter

Social Media at work in Retail – e.g. cookie alerts, pizza apologies

I'm very interested in watching retailers exploring social media to beef up their customer experiences.    @sachac [Sacha Chua!] tweeted about Le Gourmand [@legourmandyonge] sending tweets on when the cookies are fresh out of the oven - which is having the bloor & yonge crowd following along.  Deadly - and fantastic.   Love those cookies.  When I worked at Yonge… Continue reading Social Media at work in Retail – e.g. cookie alerts, pizza apologies