Using twitter? Then you’d better understand the twitter list.

December 10, 2009

There is a new currency in town and its called a Twitter list. 

If you want to win followers and influence tweeters than you’d better understand the impact a twitter list is going have on the twittering ecosystem.

A twitter list is a relatively new feature to Twitter.  It allows you to segment your followers into a special group.   It’s a bit tedious to set up but very useful.

I didn’t pay much attention to twitter lists since I don’t use Twitters’ clunky website.  I’m a tweetdeck fan with a constant eye to

Hootsuite which I suspect would be better for managing multiple twitter accounts on behalf of clients.   Tweetdeck and Hootsuite recently incorporated Twitter lists into their own offering.  But the rapid succession of adding twitter lists to their offering raised some alarm bells for me.

Consider:
Start now to get on a powerful list
If you are interested in twitter influence, then you should be looking to get onto powerful twitter lists.  You might create one yourself but like a blog needs comments, a twitter list needs followers.  The powerful lists will be the ones people follow.   And the list is just one person’s perspective of who represents that segment.

For now – I’ve seen mostly local or national based subject matter lists.  But I expect to see definitive segments on niche topics.  And I expect gaining entry to a list will get harder in the future.   Its not just about gaining followers anymore.  Its about getting yourself on a power list.

Diversify yourself – get on different kinds of lists
I’m still a list virgin but my intention is to get on a number lists – right now I’m on a number of Toronto based social media lists but I’m grateful to also be on some non-profit social media lists.  Any sort of freelance, independent, subject matter or consultant should be looking a diversification.

The metric of how many people follow you is confused. It’s just one metric in a sea of bad or highly fragmented twitter measurements, but it is confused now as you could have 100 followers but be on 10 powerful lists that are followed by double digit people.  In searching for a list, keep eye for how many people now follow the list.

Seeking who to follow is watered down by looking for the right list. In some situations, I will just rely on a number of people who I follow and use their created lists.   It’s the kind of ‘I trust people I know’ that will make social search rocket.

That makes power be to the owner of the list.  It is a painful process to go thru a long list of followers and segment them.  I expect that the lists owners may become rather protective of who is on the list.  And so list ownership could be a new currency.  Check out this owner of top Japan related people to follow. He takes his list quite seriously I’m sure.

That said, I would like to see a ‘last updated’ date and twitter list rating system.  I want to make sure the owner keeps lists up to date from both adding and subtracting people.

Switching between twitter platforms is easy
I’ve long managed my tweetdeck columns by promoting tweeters from my ‘all follower’ category to one of my various columns.  And it is this hard work of setting up a group that always prevented me from moving over to hootsuite.  The switching burden was more than I had time for.

But with twitter lists – I merely subscribe to the lists and the switching barrier from tweetdeck to hootsuite is disappearing.

Well there is.  My twitter lists tactics out in the open.  I could be right off my twitter rocker so tell me your thoughts and deep strategies.


Headshot

Laurie Dillon-Schalk is the Chief Marketing Strategist and founder of Social Wisdom - a Toronto based digital marketing agency that helps firms and individuals use social media and the web wisely.

You can find Laurie on Twitter at twitter.com/Ldillonschalk or on her blog at Socialwisdom.ca


Six Visualizations Sources You Should Know About

December 8, 2009

Visualization is the art & science of making complex ideas easy to understand through visuals.

It is a design technique that is woefully underutilized on many websites but an area that I expect to grow in the future.

TouchgraphHere are my favorite visualization tools in 2009.

1.  Facebook’s Touchgraph Photo

This Facebook application allows me to see how my friends are interconnected.

In this photo, I’ve highlight my twin sister who is the most connected, of course, to the rest of my friend network.  The various colours represent different networks which on my map tends to be geography or former place of work.

While interesting, I haven’t found this much use in business life.  I can’t seem to apply this to Facebook corporate fan pages where it would be very interesting to have a tool to visually show which

fans are most connected or which regions stand out in the fan base.  I find these tools exist but just are easily applied to business yet.

Touchgraph will also do a map of interconnected websites around a google search term, however, this seems to generate a lot of wikipedia site entries.

2.  Wordle.net

Word clouds are perhaps the best known ‘web 2.0’ visualization made popular by Wordle.com, an online word cloud generator online.   Wordle certainly is not new; its an online tool that has been around since at least 2006, but it remains a very popular interactive tool.

Wordle-summaryYou can take a resume or speech and drop the text in wordle and it will generate your word cloud.  The words that are larger represent words that are mentioned more often and so you begin to see where the emphasis is in a speech.

Chirag Mehta, a former grad student at the University of Tampa, made tag clouds of all the US presidents State of the Union or Inaugural Addresses – well up to Bush 2001 anyways.  Watch the word ‘war’ over two hundred years of speeches.

3.  Tweetstats.com

A neat variation of the word cloud is a tweet cloud.  I recommend using Tweetstats to generate your twitter cloud as the tool seems to cover a longer time period of your tweeting. Starbucks tweet cloud Some twitter metric tools will only cover the past 200 tweets which can give false reads on impressions and performance.  Tweetstats allows exports to wordle.net if you don’t like the generated tag cloud.

Tweetstats will also indicate how many ‘twooshes’ you’ve had – that is how many 140 character tweets you’ve had.

I’ve use twitter word clouds in the past for my clients to demonstrate what our tweets have been about.  This was particularly helpful for sponsored events where I’ve been able to show strong tweet mention of the sponsors.

4.  TrendsmapTrendsmap
This is a real time mapping of twitter trends around the world.   You can drill down to a local region to get read on the most popular tags at the moment.   If you click on an actual tag, you can see a live stream of tweets using the tag.

Be mindful, however, a tag may be popular but have no relationship between tweets.  For instance, the word ‘purchase’ is used over and over again but is not representing a meme or common idea in the twitterverse.


5. VizeduVizedu

Vizedu.com is an online resource that explains emerging technology through easy to understand slide presentations.

The social networking slides are among my favorites though I wish there were additional functionality to add voice overs and take these organized, well presented thoughts to the next level.


6.  GOOD magazine

This is a new source for me suggested by @theSaaSGuy:

“If you are looking for really neat information visualization then GOOD magazine is the best.”.

Good magazine feels like an American version of Adbusters but less tiring and with more purpose.GOOD100cover

Good is, in its own words, “making a magazine, videos, and events for people who give a damn.”

Greater exploration reveals a worm hole that will prevent me from finishing this blog piece.  To be honest, I’m a little embarrassed that I didn’t know about the magazine sooner.  Note to self – start looking at the magazine racks again!   Take a peek at this article on understanding your water footprint.

Admittedly, I’m a bit of a minion talking about visualizations – it is a rigorous discipline that I have little training in beyond the appreciation that it is underutilized online.  Easily said, however, is that visualizations can not just be colourful and interesting but the user has to understand copious amounts of data or a complex subject easily and quickly.

I’d be interested in your favorite visualization in 2009.  Please leave me a comment for me here.

Headshot

Laurie Dillon-Schalk is the Chief Marketing Strategist and founder of Social Wisdom - a Toronto based digital marketing consultancy that helps firms use social media and the web wisely.

You can find Laurie on Twitter at twitter.com/Ldillonschalk or on her blog at Socialwisdom.ca


Keeping your personal life private on Facebook using limited profiles

December 4, 2009

I was starting to accept that my Facebook personal life would careen into my business life.  Though I’ve worked hard to keep my personal and business lives separate, my use of “Friends only” in my privacy settings was starting to lose its effectiveness.  I fell into awkward ground this past July when I started to manage corporate Facebook fan pages on behalf of clients.

To manage a clients’ page, I have to be befriend the administrator on Facebook.

The reverse holds true as well.  For me to provide administrative rights back to clients for pages I’d set up, I can not do this until we are “friends”.  And though I do truly like all my clients, having instant deep friendship presents its awkward moments.

But there is a fix for all this.  You can add your business connections to Facebook and keep your privacy too.

As heavy social networker, I definitely use Facebook to hold pieces of my personal life.  I mostly connect with friends and family, and a number former colleagues with whom I share a healthy, personal respect for.  Like many people, Facebook holds my wedding photos, major milestones my children’s lives and really bad high school pictures.  I’ve even used Facebook to reunite my 14 cousins through a group and there within we share all our vintage photos of our mutual grandparents.

But there is a fix for all this.

There is a little known Facebook feature called a limited profile that can provide greater privacy.

Creating limited profiles and managing them is not intuitive so up till now I’ve added people to my limited profile but have not specified what this limited profile can and can not see.  And worth noting is that if you do not take an extra step to exclude your limited profile from key information, then your ‘limited profile’ friends see just as much as your regular ones.

As my business keeps creeping in on my personal life, and local politicians want to become ‘friends’, I decided to master this feature.

Here are a the steps:

First assign a friend to the limited profile list.

You can do this one of two ways:

  1. When you accept the friendship of someone, you have an option to add them to a list.  There will be a Facebook added list name (or tag) called ‘limited profile’.
  2. Alternatively, you can go into your ‘friends’ section and choose ‘limited profile’, a menu pick on the left hand side, and then add friends to this list.

With a list of limited profile chosen people – you then need to identify what this list will NOT see in your Facebook profile.  Remember, the default is that they can see everything your friends see until you specify what they can not see.

Indicate which profile sections are excluded from your limited profile.

In Settings (top right hand corner), choose privacy settings.

Customize limited profile Among your privacy settings, choose “profile”.  Under ‘basic’, you will see a number of sections of your profile.

Using the pull down menu, choose ‘customize’.    [that was always the menu pick that trumped me .. it was not obvious that I had to customize to specify limited profile]

You will get a little popup box asking who can see this section.  Go to the red “except these people” section and start typing “limited profile”.

Exeception limited profile

The information you may want to hold dear are:

*  Status and links
*  Some photos tagged of me
*  Some photo albums
*  Videos tagged about me

Note – you can also exclude your limited profile list from contact information section too. Just follow the same logic as above.

And voila!  You now can mix some business with pleasure on Facebook.

Do note:  For those who want to delve deeper into Facebook privacy, I found an excellent blog post about this a while back called 10 privacy settings every Facebook user should know by Nick O’Neill.

HeadshotThis original post was submitted to the Community Marketing Blog’s Blogging contest

Laurie Dillon-Schalk is the Chief Marketing Strategist and founder of Social Wisdom - a Toronto based digital marketing agency that helps firms and individuals use social media and the web wisely.

You can find Laurie on Twitter at twitter.com/Ldillonschalk or on her blog at Socialwisdom.ca


Sex, statistics and social media — the tough job of keeping up on emerging tech.

December 1, 2009

“Social is like sex… you can’t truly comprehend unless you do it”.

Okay so starting off the #blogoff2 blogging contest talking about sex is possibly a cheap shot for getting comments. And sex talk is not how I typically sell the need for professionals to get on board with social personal adoption to lead their corporate adoption.

But it comes from a still favorite post of mine from George Colony, founder and CEO of Forrester.  As one of few CEOs that twitters [well about 134 tweets anyways] and blogs, George shares his thoughts and quest getting other CEOs on board with personally using social media.

It’s a tough sell for those business owners and executives daunted by the learning curve and time investment for social media.  I know as I coach some reluctant learners on the value of social media.  Does an executive need to be on facebook?

Well.. last time I checked, you can’t see a corporate Facebook fan page without having a personal profile.  Nor can you update a wall and really engage.  But I can appreciate business owners and executives don’t see this as a starting point but it is an easy place to learn.  I hashed some of this out in an earlier post about the tough questions I get on the value social networking.

But what George hasn’t shared yet in his blog is his personal woes of keeping up with what’s happening out there for those CEOs who are social.   I’m not talking about the secrets of using twitter and adding alerts but how much our brains can retain and reaching our maximum manageable network size.   Case in point, George only follows 41 people [albeit Jeremiah O, Charlene Li and Josh Bernoff included].

A worthy example.  George’s CEO audience, being early or late baby boomer generation, potentially lags in social networking adoption.   Check out Pew Internet and American Life’s generational differences in social media adoption – modified so that we can just look at social networking site profiles.
Generational differences in usages

Of course, this old chart dated late 2008, which I love, flies in the face of the +55 age group is growing enormously on Facebook – istrategylabs say up 513% in six months ending July 2009, not to mention Facebook across all age groups – up 50 million new users in the last 2.5 months to 350 million active users as of Dec 1st, 2009.
This points out the challenge with any social networking statistics; the exponential growth of social networking sites means the charts are out of date in a couple months.  Just as Mashable points out for E*marketer struggles putting out a forecast of active Twitter users at 12 million by 2009 year end but had to revise to 18 million [and now forecasts 26 million in 2010].
[mashable]  http://mashable.com/2009/09/14/twitter-2009-stats/

But the real challenge for a social media expert [god I hate that term] is agile development.

I find I have to preface things with ‘last time I checked’ since many of the social networking sites are constantly tweaking and adding new features at the speed of real time.  Major web releases seem a thing of the past.  And if I don’t read my social network blog or page, I don’t know about a new feature.  Yesterday I tweeted about switching to Hootsuite because of its twitter list integration.  Today, tweetdeck has a new version catching up to the Hoote.

This is complicated by the beta blur.  I somehow by election or heavy usage have access to a variety of ‘beta’ features on some social networks.   But honestly, I can’t keep track of what is beta and what is not.  I recently was showing off the value of tagging your Linkedin contacts, a feature that I’ve had for months, until someone mentioned that the feature is not public.  Oh yeah.. a beta feature.

I’m not complaining here but I’d enjoy hearing about how other business owners, social media evangelists or executives are managing with the real time speed of information these days.   I INVITE your thoughts on this.


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